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    Ordering/Payment Method


    Technical Questions

    Miscellaneous Questions


    What forms of payment do you take?

    We process your transactions using the latest security and encryption through We accept all the major credit cards: Visa, Mastercard, Discover, and American Express

    Do you charge my credit card right after checkout, or when an item ships?

    We charge your credit when we process your order, which means it is between the time your order is received by us and before your order is shipped out.

    What does "Awaiting Fulfillment" or "Awaiting Shipment" mean?

    "Awaiting Fulfillment" and "Awaiting Shipment" are phrases that depict the current status of your order. "Awaiting Fulfillment" means that your order was received and is currently processing.  "Awaiting Shipment" means that your order is processed, but either some or all of the products in your order are awaiting delivery by our vendors.  A notable exception to the "Awaiting Shipment" order status regards items that are placed in a queue due to high demand.  These items will receive an "Awaiting Shipment" status as we work through the queue.  When the order is finished processing, you will receive a updated "Shipped" message.

    How do I edit an order that hasn't shipped out yet?

    Please send an request to change your order to Please provide in the e-mail address: Your order number, your contact information, and very specifically how you would like to change your order

    How do I cancel an order that hasn't shipped yet?

    Please send your cancellation request to Remember to provide your order information and your full contact information.

    I registered with or placed an order. Why haven't I received an email confirmation?

    When you place an order, an email confirmation is automatically sent by the store. If you did not receive an email, please check your email application's spam filter. Also possible is the misspelling of your email address. If incorrectly entered during registration, then the email will bounce and you will not receive it. If you made a mistake during registration, you can correct it by clicking "My Account”

    I have question about my order. How do I contact you?

    The fastest way to reach our team is through our Live Chat tool located on the Homepage and throughout the website on the bottom right of your browser. If your browser does not show our Live Chat tool, please e-mail us at with your order number in the subject, and we will respond to your e-mail or call you within the same business day.

    I just bought something from you, but it was defective/broken when I received the item. What should I do?

    We are sorry if this happens, it rarely does. We make our best efforts to make sure this doesn’t happen because we lose money when this happens. So believe us, we definitely tried to prevent any defective or broken units. So first, please send us an e-mail to Please make sure you provide your order number, describe the damage or broken unit, and provide your full contact information.

    What if I just don't like it, and want to return it?

    We are sorry if you end up not liking an item. We will do everything to make sure you are happy with your order. Please send your request to Please review our Return Policy and please follow the returns process.

    What if I ordered the wrong product from you and want to replace it?

    We want to make sure you are happy with your order, but there might be a small shipping fee for exchanging the product. Please send your request to Please review our Return Policy and please follow the returns process.

    I have a technical question about a product I ordered or that I want to order. Who can I ask?

    Our product champions are here to help any questions that you may have. We have a network of specialists and direct communication with the manufacture to get the answers you need. Please reach out to us through the Live Chat or e-mail us at

    Where are you located?

    We are located in 2600 Michelson Drive Suite 1700, Irvine, California.

    What are your business hours?

    Our hours are 9 am to 5 pm (PST) Monday to Friday.

    Can we call you if we have an immediate question?

    We developed a platform to communicate with our customers online through our live chat. If you would like to talk to one of our specialists over the phone, please e-mail us your contact information (name, phone number, and best time to reach you) and we will call you back within the same business day.

    How can I contact you if none of these answers my question?

    The best way to reach us is to e-mail us at